Terms of Service

This website is operated by Mali and Ash. Throughout the site, the terms “we”, “us” and “our” refer to Mali and Ash. Mali and Ash offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Please allow a maximum of ONE WEEK for you order to be made. This does not include shipping time. Shipping time is additional to the ONE WEEK of manufacturing time. This will be dependent on your location. Customers from WA will have a longer wait time as we are located in VIC. We ship promptly with Australia Post, however at times this service may be delayed and cause a longer than usual wait for your order, this is out of our control. Please ensure you order with ample time if you require an item by a certain date.

Our products are handmade. Whilst we try our best to ensure you receive your item as pictured, from time to time there may be some discrepancies. These may include, slightly different colour as pictured, different coloured wood grains or slightly damaged packagaing. These are out of our control. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's/phone display of any colour will be accurate.

 

We do not offer refunds due to a CHANGE OF MIND. We also do not offer refunds if there has been a delay which is out of our control. ie. courier pick ups, manufacturing delays, material delays etc.

We do not offer exchanges under any circumstances. All of our products are MADE TO ORDER. Please ensure you select the correct colour prior to making payment. Once payment has been made your order is FINAL.  

If you are unsure of a particular colour or clip you are to contact Mali and Ash PRIOR TO ORDERING.  If you receive your item and are unhappy with the colour choice you have made, this is no fault of our own and we are not liable to provide you with an exchange or refund. 

If you have received your item in an unsatisfactory condition, please contact us with a photo of your item, date received and a short message explaining the issue.

If the item was damaged in transit: 

AUS POST require you to PRESENT THE ITEM in person to your local post office for compensation. Unfortunately the seller (us) is not allowed to make a claim on your behalf. Please see their website for further details on how to claim for damaged parcels.  

Prices for our products are subject to change without notice.

All items listed on the website are EXCLUSIVE of GST. We are required by law to charge taxes on our products. Our GST is applied at checkout.

 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.